Returns

We accept returns within 1 year of purchase with prior written authorization from What Up Toys & Games Inc. dba Find It® Games 

If you have a problem with your game and would like more information on returns, please contact us at:

Find It Games
13110 NE 171st PL # 351
Woodinville, WA 98072
1-877-412-2670
customerservice@finditgames.com

Find It Games Warranty

What Up Toys & Games Inc. dba Find It® Games believes very strongly in product testing and manufacturing industry compliance. We meet or exceed all CPSIA regulatory guidelines. Defects are quite rare; however, especially with our hand assembled products we take all concerns and issues into consideration.

What Up Toys & Games Inc. dba Find It Games products carry a 1-year full warranty from manufacturer's defect. If you have any problem with your product within 1 year from the date of purchase, please contact our customer service team at customerservice@finditgames.com with any concerns – provide your type of game, model number, images (showing damage or defect) along with your name and contact information and proof of purchase receipt. Prior written approval is necessary before returning any products or providing replacements. You will be contacted by one of our customer service representatives. 

Shipping Carriers

We ship Fed-Ex Ground and UPS to all destinations in the continental United States. We are currently unable to ship USPS (United States Parcel Service or US Mail).  We cannot ship to PO Boxes. Due to the continual rise in shipping charges, shipping games outside the USA is on a case by case basis. Please contact our customer service department for further help at customerservice@finditgames.com . 

Orders generally ship within 2-3 days of order date from Woodinville, WA.

**NOTE: Please keep in mind that transit times are estimated and during higher volume shipping times of year (I.e. holidays and Christmas). There often can be delays. Please plan accordingly.

Shipping Charges

Alaska and Hawaii – Due to high shipping costs to these areas we do have some possible options. Please email us at customerservice@finditgames.com for a quote. 

Purchase Price:  $0 - $99.00

    

 

Shipping Cost

    

 

   $7.50

Purchase Price:  $99.01 - $200

 

 

Shipping Cost

 

 

 $15.00

Purchase Price:  $200.01 - $300 

 

 

Shipping Cost

 

 

 $21.00

Purchase Price:  $300.01 - $400 

 

 

Shipping Cost

 

 

 $28.00

Purchase Price:  $400.01 - $479

 

 

Shipping Cost

 

 

 $34.00

Purchase Price:  $479.01 and up

 

 

Shipping Cost

 

 

   $0.00

Additional Shipping Costs

2nd Day Air is available. Call us directly to place your expedited order at 877-412-2670.

Damaged Merchandise

Please inspect all packages promptly upon delivery.  Any damage must be reported within five (5) days. If an item is damaged during shipment DO NOT REFUSE THE PACKAGE. This incurs double shipping costs. Save all packing materials and contact us immediately. at customerservice@finditgames.com.

Holiday Ordering

Please follow the ordering dates listed below to allow for shipping by December 24. Shipping options apply to in-stock merchandise delivered to a physical address within the continental United States. Adjust appropriately for your location or destination issues.

  • December 16th - Last day to order in order to receive by December 24th with standard Fed-Ex ground shipping. (Please note we cannot guarantee nor be liable for deliveries delivered after the estimated anticipated date.) Please call if you need expedited shipping.
  • Our office will be closed Dec 18th – Jan 6th.

We encourage you to contact our retail partners for Find It® Games in your area.