Frequently Asked Questions

Find It Games Stickers - Why are they so hard to remove?

Find It® games come intentionally with stickers on the top end caps and side of the tube. These are added to distinguish different versions and enhance the challenge of play. They are not meant to be removed; we are not able to extend the warranty for any games where the game is compromised due to sticker removal. Please do not submerge the games in water, games cannot be re-opened once sealed at our factory. Please contact us by email if you have any questions regarding care of your Find It® game 

Is there really a U.S. Penny in every Find It® Contained Adventure™ game?

Yes! There absolutely, positively IS!  It is the number one question we get asked.  In manufacturing, it the very last item that gets put in just before the top end cap is sealed.

Our games are made by people, not machines. The best of care and our quality control team can still have the unfortunate human errors.

Our best tip to find that darned penny is to hold the game down by your side and quickly shake it end to end. (think centrifugal force).  The pellets in the middle of the tube will begin to separate to create a cavity and the penny will begin to rise.  Then holding the game horizontally, slowly rotate the cylinder over, keeping an eye out for the penny.  This is the best way we have found to see that elusive penny but is not a guaranteed one.  If you search. Maybe this will help. Once you have found it, try to see the date. You can go to our website and click on the Penny Finder tab and register your game (number on the top label) with the year of the penny. If correct, you can print a certificate saying that you did indeed “Find the Penny”.  Good Luck!

How come I can't find some of the items?

In the Find It® game the metal objects are the most difficult to surface because of their weight. Some items are picture stickers that are on weighted discs. Other items blend with the colors of the pellets and can be tough to spot.

Are there any additional ways to play the Find It® Contained Adventure™ game?

Absolutely! Check out our “Ways To Play” page to find new and exciting ways to play Find It®!

If my Find It® Contained Adventure™ game is defective, how can I return or exchange it?

Our games are made by people, not machines. The best of care and our quality control team are still subject to occasional human errors. We are proud to say that while under our watch we have had very little defectives. (not too shabby with now over 4 million games sold) That said, of course there can be mistakes. We have always been quick to respond and remedy any concerns that arise. Please contact our customer service team customerservice@finditgames.com with your type of game, model number, images (showing damage or defect) along with your name and contact information. Prior written approval is necessary before returning any products or providing replacements. We did not manufacture games between 2013-2018 and will do our best to satisfactorily make good on our brand, but access to games during those years we simply do not have.

Where can I obtain additional check off pads for my older game versions?

Go here to print off additional check off pads

I've heard Find It® Games can be a great tool for parents who have children with Learning Difficulties. Is this true?

That is correct. We have heard from scores of consumers, teachers, and parents who have all used Find It® Games as a tool to engage and calm their child with learning difficulties such as ADHD or ADD, Asperger’s or those on the autism scale.  Find It® has been used in diversion therapy for trauma victims, and even given to all liver transplant patients at a Children’s hospital. It has also been very successfully used as a reward or in a learning center in the classroom.

How durable are Find It® Games?

Extremely so. We make Find It® Games from high-impact plastics like polystyrene and polycarbonate tubing to ensure that the Contained Adventure™ stays contained!

I have a school/business/civic group that would like to buy a custom version of the Find It Game. Is this possible?

Yes. We can customize everything from end-cap colors to pellet colors, to the types of items found inside, depending on minimum quantities. Please contact our support team at support@finditgames.com  to discuss options for custom versions of Find It® Games. Minimum order quantity is 3,000 pieces; please allow ample lead time for custom building and sourcing (approx. 4-8 weeks)

Can I get a volume discount if I buy multiple units of the find it game on your website?

We know that people like to give away Find It® Games at theme parties (birthday/wedding showers) and to highlight business openings and special events. Please contact our customer service team at customerservice@finditgames.com with your interest (please include details, time frame and quantities if possible) 

I have an idea for a great game. May I contact you to discuss my idea?

At Find It® Games we are always looking for the next new idea or invention. Please contact our support team at support@finditgames.com . We look forward to hearing your ideas!

Our family has made up a few new games using our Find It game. Is there a comprehensive list somewhere of play ideas that other families have submitted?

Super! Thanks for asking. Please see our Ways to Play page for some great ideas and be sure to send yours in. support@finditgames.com Our customers offer terrific ideas we are happy to add yours to the list.

Find It Games Warranty

We believe very strongly in product testing and manufacturing industry compliance; we meet or exceed all CPSIA regulatory guidelines. Defects are quite rare; however, especially with our hand assembled products we take all concerns and issues into consideration. 

Find It® products carry a 1-year full warranty from manufacturer's defect. If you have a problem with your product within 1 year of receipt with normal recommended use, we will replace with same (or like product if your version is no longer available). Please contact us at customerservice@finditgames.com with any concerns. Provide images and receipt for proof of purchase. You will be contacted by one of our customer service representatives.  Please do not send any product back without prior written authorization.