We accept returns within 1 year of purchase with authorization from Identity Games USA LLC.
If you have a problem with your game and would like more information on returns please contact us at:
1118 First St, 2nd Floor
Snohomish, WA 98290
877 346 3482
Find It Games Warranty
Identity Games International, USA believes very strongly in product testing and manufacturing industry compliance; we meet or exceed all COC-Certificate of Compliance and CPSIA regulatory guidelines. Defects are quite rare; however, especially with our hand assembled products we take all concerns and issues into consideration.
Identity Games International, USA products carry a 1 year full warranty from manufacturer's defect. If you have any problem with your product within 1 year of receipt, we will replace with same (or like product if your version is no longer available ). Please contact us at firstname.lastname@example.org with any concerns - if possible provide images and receipt. You will be contacted by one of our customer service representatives. Please do not send any product back without prior written authorization.